4All of our employees wear face coverings, with other optional PPE items available such as gloves. If determined necessary, health authorities will meet the aircraft to assess and follow up as required. Learn more. Make checking your bag entirely touchless with our TouchFree Bag Check and Bag Drop services*. Learn more. Face coverings will be mandatory throughout your entire journey. * As part of our effort to help Canadians travel internationally safely and securely, effective September 17, 2020 for travel completed by April 12, 2021, new eligible international round-trip bookings with Air Canada originating 1Our lounge is divided into separate sections to facilitate cleaning procedures throughout the day, including electrostatic spraying, which requires a particular section to be closed for about 5-10 minutes. Air carriers, airport authorities and other aviation industry partners are working with the Government of Canada to support the safe movement of passengers by air during the COVID-19 pandemic. To learn more about Manulife, visit www.manulife.ca> or call 1-888-220-5212. For the Medical Certificate, please click External site which may not meet accessibility guidelines. As Canada's two largest airlines move to end so-called seat distancing, travellers have mixed feelings about stepping on board an aircraft in the age of COVID-19. test result is a requirement for entry for all travellers to France, so Air Canada customers can travel with confidence and peace of mind with this initiative starting December 15th. Please follow local public health protocols. I've found Air Canada's premium economy fairly priced and is looking to fly fro Copenhagen to Las Vegas and is looking for opinions if it's worth the extra money compared to economy. Refundable tickets will be 3All reading material (newspapers and magazines) is provided digitally via PressReader. 11Our employees now wear face coverings throughout your flight, with other PPE items available. A: Learn more about Hawaii's enhanced entry program for Canadians and see how you may qualify by visiting the State of Hawaii's website: https://Hawaiicovid19.com/travel/getting-to-Hawaii/. Q: I have a flight from Montreal, connecting in Vancouver to Hawaii on December 17th when should I get tested? Q4: What types of COVID-19 tests are accepted? This is to allow you to explore other options if you prefer more space onboard. Face masks are mandatory for customers as well as our employees, who will be undergoing daily health checks. 1For your safety, all seat belt buckles and seat controls are sanitized inside and out. If you booked directly with Air Canada and you need to cancel any flight you will soon be able to convert the remaining value of all tickets in a booking to an Air Canada Travel Voucher that is fully transferrable and never expires, in France at no charge. "Canada already has one the world’s most draconian COVID-19 border control regimes, including travel bans and quarantines. could result in a financial penalty. Can I still participate in the quarantine exemption program? What options do I have if I wish to have additional space onboard? Sie können dies auch an unser Check-in Schalter am Flughafen sowie … Eligible travellers arriving from a non-stop international flight will be allowed to quarantine for as little as 2 days with a negative COVID-19 test. Testing at Montreal-Trudeau International Airport will be available for a fee by reservation for all passengers eligible to travel to France. If you booked directly with Air Canada and you need to In its latest quarterly earnings, Air Canada reported a net loss of $1.752 billion. apply. Temperature checks are conducted using safe, non-contact, infrared devices which have been approved by many health authorities as well as Air Canada's Chief Medical Officer. No change fee will apply. We recommend you visit travel.gc.ca for official updates from the Government of Canada. If you need to change any flight, your new travel must be completed by February 28, 2024. Our lounge is divided into separate sections to facilitate these additional cleaning procedures, including I've found Air Canada's premium economy fairly priced and is looking to fly fro Copenhagen to Las Vegas and is looking for opinions if it's worth the extra money compared to economy. Q: Is Air Canada a partner of the State of Hawaii's Safe Travels quarantine exemption program for Canadian travellers? For those in Air Canada Signature Class, a pillow, duvet, and mattress cover, packaged together in a plastic bag, will be waiting at every seat. Now at select Canadian airports*, you can check your bags in a completely touchless way when travelling within Canada. No change fee will apply. 3We're sanitizing all tray tables before boarding for your safety. Q: I have my valid negative test result reporting form but I have not registered with the State of Hawaii before my departure. Starting January 7, 2021, air travellers 5 years of age or older are required to provide proof of a negative COVID-19 molecular test result to the airline prior to boarding international flights bound for Canada. use. Note that we are also temporarily suspending the selling of new Maple Leaf Club memberships. 3We're sanitizing all tray tables before boarding for your safety. 8For your safety, we're asking all customers to wear protective face coverings. If you booked directly with Air Canada and you need to cancel for any reason, you can convert your ticket to an Air Canada Travel Voucher that has no expiry date or to Aeroplan points with an additional 65% bonus Aeroplan points. To account for enhanced safety measures at the airport, it is important to arrive well in advance of your flight. Q7: What happens if I can’t get a test or am still waiting for my test results? Enhanced cleaning and disinfection procedures, pre-packaged foods and a new ordering system are some of the steps we're taking as we begin reopening lounges. Is the time related to when I get the test or when my results are provided? Air Canada (including Kayak, Google Flights, and Skyscanner): Call us at 1-888-247-2262 (. Canada Medical Assistance Desk, Reduce quarantine with COVID-19 testing in Alberta, entry requirements for your final destination, https://travel.gc.ca/travelling/advisories, International Border Testing Pilot program, https://Hawaiicovid19.com/travel/getting-to-Hawaii/. Manulife, Manulife & Stylized M Design, and Stylized M Design are trademarks of The Manufacturers Life Insurance Company. All cleaning products we use including disinfectants are effective and fully approved for use by Health Canada. Do I qualify for Hawaii's Safe Travels quarantine exemption program? visiting Our aircraft are equipped with High Efficiency Particulate Air (HEPA) filters which effectively capture 99.9% of particulates from recirculated air in the aircraft cabin. A snack choice will be provided prior to landing on all flights over 2 hours. The temperature infrared reading devices are tested daily to ensure they are accurate, and batteries are replaced regularly. Inside Air Canada's business-class only A319. Please contact the Air Any time an Air Canada agent or crew member asks you to remove your face covering (such as for an ID check) remember to do so by untying it or unhooking the loop from your ear, and avoid Please note that for those over the age of 2, face coverings are a mandatory requirement issued by Transport Canada. A cold mid-flight snack will be served on select flights**. Terms and conditions apply. Q: Do I need to register my travel with the State of Hawaii in order to participate in Hawaii's Safe Travels Program? Results of these rapid tests are certified and possible within fifteen minutes. This non-contact procedure will be performed in the context of the existing government-mandated health questionnaire currently "Air Canada has advocated for the adoption of rational, science-based measures in Canada relating to COVID-19, to allow for the prudent easing of travel restrictions and the mandatory 14-day quarantine, thereby striking a better balance for travellers and for the Canadian economy without adversely impacting public health. crew, appropriate physical distancing can be maintained. Q11: I have a negative COVID-19 PCR test. If you take a test at a testing facility that has not been approved or did not undergo a test, you will be required to quarantine Air Canada Signature Class – International. Visit www.aircanada.com for more information. 10All of our check-in counters are thoroughly sanitized throughout the day. by Transport Canada and as such they do not qualify as acceptable face coverings when travelling with us. A: If test results are not available before boarding the final leg of the itinerary, the traveler will be required to quarantine for 14 days or the length of the stay, whichever is shorter. You will receive a travel essential bag, featuring an amenity kit, earbud headsets , and a Customer Care kit containing a mask, hand sanitizer, water bottle, and a snack. 8Showers remain closed until further notice. 4There is assisted bar service with our full offering. is accepted as an acceptable face covering. Mandatory hand sanitizing prior to entering any self-service zone or check-in area. order to adjust your booking. Check-in for your flight via the Air Canada Mobile App or at aircanada.com and get your boarding pass in advance. We've introduced an industry-leading program committed to end-to-end health and safety protocols. A negative test result from a State of Hawaii-approved testing entity such as Shoppers Drug Mart will exempt you from a 10-day quarantine on arrival. Shortly after boarding, Customer Care Kits will be distributed, containing a mask, hand sanitizer, water bottle, a headset and a snack. A negative test result from a State of Hawaii-approved testing entity such as Shoppers Drug Mart will exempt you from a 10-day quarantine on arrival. wearing a one, provided that the adult responsible for the child ensures a face covering is readily available to the child prior to boarding the flight. We flew Air Canada Premium Economy in November from Toronto to Vancouver. * Please note these details are subject to change. If determined necessary, health authorities will meet the aircraft to assess and follow up as required. Should a transiting passenger’s outbound flight be significantly delayed or cancelled and they must leave the sterile area of the You will receive a travel essential bag, featuring an amenity kit, earbud headsets , and a Customer Care kit containing a mask, hand sanitizer, water bottle, and a snack. A: The following test types are considered acceptable by Transport Canada: Please note a Rapid Antigen COVID-19 test will not be accepted. Various government bodies have confirmed the risk of onboard transmission is exceedingly low, which accords with scientific studies on communicable diseases and air travel. All travelers who are completing a COVID-19 PCR test are responsible for their testing costs. Air Canada Rouge is Air Canada’s leisure carrier operating more than 100 routes on five continents. For sanitary reasons, the bag used to package these Care Kit items also doubles as a trash bag to dispose any personal items. A dedicated washroom attendant is on duty, responsible to disinfect and sanitize facilities. 11All of our employees wear face coverings, with other optional PPE (personal protective equipment) items available such as gloves. result in a financial penalty. All cleaning products we use including disinfectants are effective and fully approved for use by Health Canada. Health screening questions and pre-flight infrared temperature checks for customers, as well as the disinfection of frequently touched areas such as check-in counters and kiosks are just some of the measures implemented for Learn more. Learn more. Uploading these documents prior to departure will significantly reduce airport screening time upon arrival. Q: I have my valid negative test result reporting form but I have not registered with the State of Hawaii before my departure. in Vancouver, the testing must be completed 72 hours prior to the time of departure in Vancouver. exemption program. This is to allow you to explore other options if you prefer more space onboard. Terms and conditions apply. Q: Do I need to register my travel with the State of Hawaii in order to participate in Hawaii's Safe Travels Program? I want to change or cancel my Flight Pass credit booking OR place my unlimited Flight Pass on hold. Travel agent or any online travel agency (for example, Expedia or Priceline): Contact them directly. already incorporated the use of hospital-disinfectant and specialized techniques to maintain cabin cleanliness across our fleet. 4We're rigorously grooming all headrest covers. Bar service will include bottled water, Lavazza coffee and black tea, a limited range of soft drinks (Coke, Diet Coke, Ginger Ale), and individual sized bottles of red or white wine. The only reports that are accepted Face coverings will be mandatory throughout your entire journey. A non-medical mask or face covering with body temperature with an accuracy +/- 0.3 degree Celsius. Learn more about Hawaii's enhanced entry program for Canadians and see how you may qualify. Some international destinations require a negative COVID-19 PCR test result prior to departure. *For flights at least 4 hours, departing at 20 :00 and later. No problem – print it at a self-serve kiosk when you get to the airport. Besonderheiten. 6When an aircraft overnights, we sanitize the inside of each overhead bin to keep your luggage clean. 7A dedicated washroom attendant is on duty, responsible to disinfect and sanitize facilities. Existing bookings must be changed or cancelled up to 2 hours prior to departure. Customers must have a maximum temperature of 38 degrees Celsius to be permitted on board, except for flights to/from China where the maximum temperature is 37.3 degrees Celsius. No change fee will apply. Passengers also have the option of going to a Biron Health Group or Dynacare testing site within 72 hours of travel to obtain their negative screening certificate via a standard COVID-19 PCR test for a fee, or be tested on arrival in Canada include complimentary Manulife COVID-19 emergency medical and quarantine insurance underwritten by The Manufacturers Life Insurance Company (“Manulife”). Learn more. Q: I have a flight from Canada to Hawaii that connects through the U.S as of December 17th. Here's what to expect when visiting our lounges: The following lounges are welcoming back eligible customers departing on domestic or international flights: *Please note that due to the new provincial government rules in Alberta, no eating or drinking is permitted in the Maple Leaf Lounge. Each partner has a unique booking system that we are unable to access in order to adjust your Each table and chair will be sanitized after every use, all high-touch areas are disinfected regularly throughout the day. Look for signs for TouchFree Bag Check where available. use. No. A: No. 2Bar service will be combined with meal service to minimize contact. Weitere Informationen finden Sie in unseren, For select journeys, print bag tags and check your bags simply by scanning your boarding pass at our, Touch-free check-in at select airports includes our seamless, For your safety, all customers are required to wear protective, For your safety, we're asking all customers to wear protective, When an aircraft overnights, we sanitize the, We use a disinfectant in the regular cleaning of our. I am on a full flight. Please check back soon for further details about the reopening of additional lounges. During flight, our Flight Deck crew We have implemented highly flexible and expanded booking options. 1Hand sanitizer dispensers are positioned strategically throughout lounge. Canada Medical Assistance Desk, Reduce quarantine with COVID-19 testing in Alberta, entry requirements for your final destination, https://travel.gc.ca/travelling/advisories, International Border Testing Pilot program, https://Hawaiicovid19.com/travel/getting-to-Hawaii/. If you booked directly with Air Canada and you need to cancel any flight you will soon be able to convert the remaining value of all tickets in a booking to an Air Canada Travel Voucher that is fully transferrable and never expires, ; and/or, You are only transiting through a Canadian airport from one international destination to another, without entering Canada. Customers will need to wear their face covering at the gate, where they will be required to lower it for identification purposes on photo IDs, as required by Canadian regulations. We have you covered. Q5: Am I responsible for the cost of the COVID-19 PCR test? Health screening questions and pre-flight infrared temperature checks for customers, as well as the disinfection of frequently touched areas such as check-in counters and kiosks are just some of the measures implemented for Each table and chair will be sanitized after every use, all high-touch areas are disinfected regularly throughout the day. Simply check-in online, select the exact number of checked bags, and pay any applicable fees, to get your boarding pass in advance. Cases of transmission of communicable diseases on aircraft are very rare. Note that you may need another negative COVID-19 test for your return journey if the departure of your return trip exceeds 72h from the time your test was taken. Our lounge is divided into separate sections to facilitate cleaning procedures throughout the day, including electrostatic spraying, which requires a particular section to be closed for about 5-10 minutes. Click here for • Shortly after boarding, you will receive a Customer Care Kit containing a mask, hand sanitizer, water bottle, a headset and a snack. to travel. 1Our lounge is divided into separate sections to facilitate cleaning procedures throughout the day, including electrostatic spraying, which requires a particular section to be closed for about 5-10 minutes. Air Canada's reference is 37.5 deg C, which is consistent with other worldwide jurisdictions conducting pre-flight temperature checks. Shortly after boarding, you will receive a Customer Care Kit containing a mask, hand sanitizer, water bottle, a headset and a snack. an exhalation valve or vent, or made with mesh or lace fabric, a neck gaiter, a bandana, or a plastic face shield/covering have been deemed ineffective in the protection against COVID-19 according to requirements outlined by Indicate the number of checked bags during mobile check-in, print your bag tags from dedicated kiosks, then drop off your bags using TouchFree Bag Drop. We also require all customer-facing employees to use Personal Protective Equipment such as face guards, masks and gloves, and all employees have access to hand sanitizer. Terms and conditions apply. adjusted onboard services are also in place to better protect customers and employees. test result is a requirement for entry for all travellers to France, so Air Canada customers can travel with confidence and peace of mind with this initiative starting December 15th. Extra precautions will be taken at the airport: To further prepare for your airport experience, we recommend checking with your departure airport for any additional precautions or updates specific to their location, that could improve your travel experience. We flew Air Canada Premium Economy in November from Toronto to Vancouver. For the past few months, Air Canada has blocked the sale of adjacent seats in economy class, and WestJet has done the same throughout the entire plane, to help prevent the spread of COVID-19. 5For the safety of everyone, our check-in kiosks are regularly cleaned. Your safety is our top priority. At the participating airport, proceed to dedicated TouchFree Bag Check kiosks and: Proceed to TouchFree Bag Drop. Canada quarantine location. Find out if your destination requires a COVID-19 test before you fly. Genießen Sie mehr Platz und Komfort an Bord in unserer Premium Economy. Visit the Chinese Embassy in Canada for a list of state-approved clinics for COVID-19 and antibody test sites. The Hawaii's quarantine exemption program for Air Canada passengers starts on December 17th. The Government of Canada is taking strong, immediate and effective action to protect Canadians and our economy from the impacts of the global COVID-19 pandemic. Business services are limited to complimentary Wi-Fi and remote printing. also can directly contact medical authorities who can advise in real time. Extra precautions will be taken at the airport: To further prepare for your airport experience, we recommend checking with your departure airport for any additional precautions or updates specific to their location, that could improve your travel experience. All high-touch areas are sanitized with a hospital-grade disinfectant before every flight, and each time an aircraft overnights it receives a thorough cleaning. During flight, our Flight Deck We've gone to great lengths to enhance our health and safety measures at every stage of your journey. A: The state of Hawaii will only accept test results from an approved Testing Entity. Q: If my flight is delayed, will it impact the validity of my test results? Canadians 1On flights where complimentary meals are offered, pre-packaged meals will be provided for your safety, with an antiseptic wipe included in the meal box. For the Medical Certificate, please click here. 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