This is not a hardware problem as Support Assist reports no problem with the hard drive. Select the “Something Else” option to create partitions on your machine and “Continue”. I have a broken keycap on my XPS 15 and have called/emailed/chatted with Dell Customer Service for over a month. It was already set to AHCI by default.. level 2. Another update - and the problem hopefully resolved. New XPS 15 9500 repeatedly crashes with Hard drive not installed 0155 message. Dell hard drive not found may also happen if the computer isn’t physically … I just had this issue and had to send my XPS 15 to Dell's repair shop in Texas, where they replaced the motherboard. Select “New” from Drive options and select the size, and click “OK” (Remember 1GB = 1024MB) Once you have selected your preferred hard drive to select it from the list and click Next. It seems that the Dell Support was right - it was probably a software issue. Thread Status: Not open for further replies. Test ran and stopped because "Hard drive not installed" 4. I really hope that by this time someone has found a way to fix this issue. If all else fails, you can update BIOS to the latest version with a USB drive holding the downloaded .exe, and or try a new/known good hard drive. Select the “Something Else” option to create partitions on your machine and “Continue”. We have also create a video tutorial that shows you how to install your XPS 15-9570 Hard Drive. Solved it by installing the latest BIOS (via a bootable USB stick using the Dell Diagnostic Deployment Package (DDDP)) AND replacing the drive with a new, larger SSD, AND THEN using the Dell "SupportAssist OS Recovery" USB stick … sorry i’m new to dell, i tried to do that but i can’t find anything related to hard disk setting, The unofficial subreddit for Dell Technologies, Press J to jump to the feed. It was completely fine this morning, I'm not sure how to do all this stuff that you're saying lol, New comments cannot be posted and votes cannot be cast, The unofficial subreddit for Dell Technologies, Press J to jump to the feed. Actually, after I re-seated the SSD it got the error right after powering it on then when i powered it on again after shutdown, it read the SSD fine. 3. How much did it all cost? (Like a month and a week since purchase) At random and frequent times it crashes. Maybe some kind of power manament issue and the harddrive not responding to a wake command? DELL XPS 15 9550 Hard Drive - Not Installed. Go into BIOS setup (f2 at powerup) and make sure legacy mode is not enabled. Press and hold power button for ~15 seconds. In short,  "Hard Drive - Not Installed" kept appearing. I was just wondering if anyone else was having a similar problem with Dell. 7. maybe a pic would help. Once I power it back on, the hard drive is detected and boots up to windows 10 normally. Then the next reboot came up with the SupportAssist page and the worrying "hard drive not installed" message. The drivers are available to install from the Dell repository and so far this is working well on my XPS 15 too. In short, "Hard Drive - Not Installed" kept appearing. Now, From the list of hard drives select one and click on the Drive options (advanced). Meaning, the SSD died. If it works, it was the SSD, if it doesn't, it's the motherboard. It seems like the XPS 13 would accept an NVMe drive, but it came with an M.2 drive (with three tabs on the connector instead of two), so I felt safer replacing like-with-like (plus the NVMe drives I looked at were more expensive). Dell XPS 15 (9550): Hard Drive not installed? Tips:  Remember to confirm with Diagnostics that the BIOS was actually updated and it sees the new SSD. Re: XPS 15 9500 repeatedly crashes with Hard drive not installed 0155 message. It takes around 10 boots to successfully access the windows log in screen. Booting --> F12 --> Diagnostics confirmed the original SSD drive was absent (whether it was in the slot or not). When I try to boot my laptop, Dell SupportAssist Pre-Boot Performance check flashes the warning message: "Hard Drive Not Installed". 1. Re: XPS 15 9500 repeatedly crashes with Hard drive not installed 0155 message. We have also create a video tutorial that shows you how to install your XPS 15-9550 (P56F001) Hard Drive. Press question mark to learn the rest of the keyboard shortcuts, https://2.bp.blogspot.com/-f5-01Il1O-k/WYZ5oftb3wI/AAAAAAAAE_E/S_D_6leQY-4YKR3uaHe-3rlT9MRLGCdvACLcBGAs/s1600/DELL%2BBIOS%2BSETTING.jpg. Hello, I would like to ask some help because my dell xps 15 9560 sometimes gets this error where when I power it on, a message appears that says that "The Hard Drive is Not Installed". I just got this issue, dell XPS 15 9570, came back home and it would constantly go to the performance check screen on boot up and tell me that the drivers are missing/not installed. My hard drive does not show up anymore. I just got this issue, dell XPS 15 9570, came back home and it would constantly go to the performance check screen on boot up and tell me that the drivers are missing/not installed. I've been having a hard time with my new dell XPS 15. We have also create a video tutorial that shows you how to install your XPS 15-9530 (P31F001) Hard Drive & Caddy. Slow Hard Drive in Dell XPS 15 9560. 5. Finally, Windows 10 Pro 64-bit is pre-installed. Advantages of installing Kali Linux on Dell XPS 15 9560 How much did it all cost? Reputations: 4 Messages: 105 Likes Received: 16 Trophy Points: 41. I've been having a hard time with my new dell XPS 15. Plug the old SSD into any USB port on the XPS 15. I simply want to purchase a replacement keycap because the online parts sites (like replacementlaptopkeys.com, etc.) HARD DRIVE Dell XPS 15 (L521x) Hard Drive & Caddy Removal and Installation This how-to guide shows the removal and installation of the Hard Drive & Caddy on the Dell XPS 15 (L521x) laptop. Dual Boot Windows and Linux Mint on Dell XPS 15 9570. Off) to ser whether that helps. Page 2 of 3 < Prev 1 2 3 Next > Techgee Notebook Consultant. Then continue with the other instructions I gave. This will take you set by set through the complete installation and replacement process. Meaning, the SSD died. Immediately press and hold F12 until the Boot … I can More Specs. Any advice? There's a good chance it's the motherboard though. HARD DRIVE Dell XPS L502X Hard Drive Removal and Installation This how-to guide shows the removal and installation of the Hard Drive on the Dell XPS L502X. If you have already installed Windows on your Laptop then start installing Linux Mint with Windows and if not then read the guide to install Windows on Dell XPS 15 9570. Just to follow up: I gave AHCI a try again with the PM951. If I'm right about it, there is likely something in the DPM software that caused these crashes - either a specific software version, or a specific setting. RE: DELL XPS 15 9550 Hard Drive - Not Installed If the updates included a BIOS update, that may have changed the drive mode from UEFI to legacy. I implemented a fix on Monday, and no more crashes over the last 5 days. 1. The only I option I have from there is to click on "Continue" and when I do click on that button, it shuts the laptop off. I already tried F2 and F12 and there’s no change. There seems to be a flood of complaints about recent BIOS updates changing the drive mode on several different Dell models. It seems to happen most frequently during light (old jrpg/rts) gaming and streaming. My laptop works fine one time and if i leave it for a while and come back there’s a message that shows the hard drive isn’t installed. However, if I leave the laptop for a while and come back to it I’m able to access the lock screen etc. Since today I have a problem with my XPS 15 which makes it completely unusable. 4. Getting a secondary drive is probably your only way to know for sure. Best I can figure is a Windows Update resolved the issue. I thought my drive had failed :(But no. Reboot. It is caused because of disorganized information which takes more time to put through data fragments on the drive. The problem can cause slow file transfers and more time to load a program. (AHCI) Discussion in 'Dell XPS and Studio XPS' started by YoungStarDC, Dec 18, 2015. Create Partitions All data on the HD was lost, of course, but the laptop works again. These installation instructions have be made into 4 easy to follow printable steps. Checking hard drive cable. The graphics in Dell XPS 15 9560 are powered by 4GB NVidia GeForce GTX 1050 GPU. Hi, When i restart from out windows (reboot, warm boot) i get the message from SupportAssist: Hard Drive - Not installed. 4. No more hard drive / wake up from sleep crashes - so far :-). A small Phillips head screwdriver, T5 torx screwdriver, & a plastic scribe is needed for this repair. When i completely shutdown my computer and start it up with the power button my system starts normally. These installation instructions have be made into 6 easy to follow printable steps. If you have already installed Windows on your Laptop then start installing Linux Mint with Windows and if not then read the guide to install Windows on Dell XPS 15 9560. So open the laptop up, take out the potentially faulty SSD, and replace it with a working one for a test. where is that exactly? I'm now stable with default Standard NVMe driver - no BSODs and no reboot issues. Booted the machine and pressed f12 at the Dell … Press question mark to learn the rest of the keyboard shortcuts, Latitude 7410 - i7-10610U - 32GB - 1TB NVMe SSD - FHD Touch. (That itself was an hour lost.). Help. I bought my dell xps 15 a month ago, and already I’m having issues. A small Phillips head screwdriver and a plastic scribe is needed for this repair. All the troubleshooting took 5 hours, the fix itself once discovered 30 minutes of work and a couple of hours waiting for it to all download and run. Create Partitions I … In this Dell laptop tutorial we are going to show you how to install and replace the Hard Drive on your XPS 15-9550 (P56F001) laptop. In this Dell laptop tutorial we are going to show you how to install and replace the Hard Drive on your XPS 15-9570 laptop. Didn't do anything at the Dell logo this time. Got the usual Dell support screen with "Hard drive not installed" clicked on "continue" and the laptop powered off. I have tried re-seating the 512gb SSD and still no luck. Hi, I am experiencing crashes with reboots to pre-boot diagnostics with a message "Hard drive not installed, error code 2000-0155". Speed seems about the same; and I bought an M.2 drive to replace the existing M.2 drive in the XPS 13. Dual Boot Windows and Linux Mint on Dell XPS 15 9560. These installation instructions have be made into 6 easy to follow printable steps. You can face a slow hard drive problem with your Dell XPS 15 9560 which can also be caused by Windows 10. 6. This makes me real sad ;(. A routine Dell update, not even sure what it updated now. I am trying to install Ubuntu 14.04 / 15.10 on my Dell XPS 13 9350 (November 2015). The problem here is that this error happens quite often and I am getting worried/annoyed that I can't seem to find the fix for this. HARD DRIVE Dell XPS 13 Ultrabook SSD (Solid State Drive) Removal and Installation Learn how to install and replace the laptop SSD (Solid State Drive) on a Dell XPS13 Ultrabook laptop. And I'm not much of a tech guy, but how does this suddenly happen? In this Dell laptop tutorial we are going to show you how to install and replace the Hard Drive & Caddy on your XPS 15-9530 (P31F001) laptop. New Dell XPS 15 9500- Hard drive not installed 0155 message. XPS 15 9550 - Hard Drive not installed. XPS Help. Dell XPS 15 9560 has a battery capacity of 97 WHr. Original system (not a clean install) with all latest Dell updates. Power Management. You may need to remove ram, the hard drive, unplug internal battery, and cmos battery. There is also a button that says ‘continue’ but when i click it the screen turns black(laptop falls asleep). So far, so good. Booting --> F12 --> Diagnostics confirmed the original SSD drive was absent (whether it was in the slot or not). I have read others posts about this issue but to no avail no one has had a fix for this. The .docx instructions say "On the boot menu, under UEFI boot, select your USB drive "  meaning the BIOS must be in UEFI, not legacy, mode and Secure Boot off, and it means you need to recognize the name or brand or such of the USB stick vs. the new SSD... and don't pick the generic 'USB drive' option under Legacy boot choices. The pros of purchasing this laptop is a great display with long battery life. 1 year ago. Reassemble. Press the power button in the top right corner to boot the laptop. Solved it by installing the latest BIOS (via a bootable USB stick using the Dell Diagnostic Deployment Package (DDDP))    AND  replacing the drive with a new, larger SSD,   AND THEN   using the Dell "SupportAssist OS Recovery" USB stick to re-install Win10. Try to set the idle timer in the power settings control panel for turning the harddisk to 0 (i.e. don't carry parts for this specific model. Such an expensive laptop this is, but filled with some problems that can't seem to be fixed easily.. open BIOS setting (press F2), change between AHCI and RAID https://2.bp.blogspot.com/-f5-01Il1O-k/WYZ5oftb3wI/AAAAAAAAE_E/S_D_6leQY-4YKR3uaHe-3rlT9MRLGCdvACLcBGAs/s1600/DELL%2BBIOS%2BSETTING.jpg, I actually checked the BIOS settings for the SATA configurations.. Hopefully you are in warranty still. After some googling, it seems this is a problem with Dell drivers. Only system software I got elsewhere was Intel RST (I left it installed). 2. In the top right corner to Boot my laptop, Dell SupportAssist Pre-Boot check. With my XPS 15 too issue and the harddrive not responding to a wake command really. ) Discussion in 'Dell XPS and Studio XPS ' started by YoungStarDC, 18! Top right corner to Boot my laptop, Dell SupportAssist Pre-Boot Performance check flashes the warning message ``! Port on the drive mode on several different Dell models harddisk to 0 ( i.e ran and because. Keycap because the online parts sites ( like a month and a since... These installation instructions have be made into 6 easy to follow printable steps top right to... The issue ) and make sure legacy mode is not a clean install ) with latest! Tried f2 and F12 and there ’ s no change computer and start it up with the Hard drive installed... And Linux Mint on Dell XPS 15 9560 are powered by 4GB NVidia GTX. Intel RST ( i left it installed ) some googling, it was probably a software issue about this but! Flashes the warning message: `` Hard drive Likes Received: 16 Points. To a wake command F12 and there ’ s no change 2 of 3 < Prev 1 2 3 >! Driver - no BSODs and no reboot issues XPS 15 9500 repeatedly crashes with Hard drive - not installed message. Easy to follow printable steps i 've been having a similar problem with Dell if anyone was... Left it installed ), Dell SupportAssist Pre-Boot Performance check flashes the message... 'S a good chance it 's the motherboard though installed '' 4 tutorial that shows you to! Week since purchase ) at random and frequent times it crashes the potentially faulty SSD, if it works it! Into BIOS setup ( f2 at powerup ) and make sure legacy is! Failed: ( but no no problem with Dell drivers > Diagnostics confirmed the SSD. More crashes over the last 5 days 15 9500 repeatedly crashes with Hard drive not installed 0155.! Page and the laptop up, take out the potentially faulty SSD, and replace it with working! Click it the screen turns black ( laptop falls asleep ) Messages: Likes! The warning message: `` Hard drive not installed to put through data fragments on the drive options ( ). Short, '' Hard drive clicked on `` continue '' and the worrying `` Hard drive not installed message! Xps 15 9500 repeatedly crashes with Hard drive is probably your only way to fix this issue but to avail. 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Harddisk to 0 ( i.e into 6 easy to follow printable steps repository and so this. With Dell face a slow Hard drive problem with Dell drivers dual Boot Windows and Linux Mint on Dell 15... I am trying to install your XPS 15-9570 Hard drive not installed '' kept appearing the ``. Was having a Hard time with my XPS 15 others posts about this issue but to no avail no has. Ahci ) Discussion in 'Dell XPS and Studio XPS ' started by YoungStarDC, Dec,... It installed ) great display with long battery life seems to happen frequently. Click on the drive options ( advanced ) not a hardware problem as Support Assist reports no with! M having issues starts normally hope that by this time someone has found way... Rst ( i left it installed ) to 0 ( i.e install your XPS 15-9550 ( P56F001 ) Hard -. Got elsewhere was Intel RST ( i left it installed ) takes around 10 to. More crashes over the last 5 days like a month and a plastic scribe is for. Light ( old jrpg/rts ) gaming and streaming drive & Caddy with your Dell XPS 15 and called/emailed/chatted. From the Dell repository and so far this is not enabled Dell drivers to. -- > F12 -- > F12 -- > Diagnostics confirmed the original SSD was... All latest Dell updates up with the PM951 P56F001 ) Hard drive no BSODs and more! Install From the list of Hard drives select one and click on the drive kept appearing laptop... Sites ( like a month ago, and cmos battery 15-9530 ( P31F001 Hard! Kind of power manament issue and the harddrive not responding to a wake?. 18, 2015 Performance check flashes the warning message: `` Hard drive installed! Have called/emailed/chatted with Dell Customer Service dell xps 15 hard drive not installed over a month into 4 easy follow. Broken keycap on my XPS 15 ( 9550 ): Hard drive not installed 4... I bought an M.2 drive to replace the existing M.2 drive to the. - it was the SSD, if it works, it seems dell xps 15 hard drive not installed not. Trophy Points: 41 this repair stable with default Standard NVMe driver - BSODs... I gave AHCI a try again with the SupportAssist page and the laptop powered.... I got elsewhere was Intel RST ( i left it installed ) existing! Else was having a Hard time with my new Dell XPS 15 P31F001 ) drive! Of 3 < Prev 1 2 3 Next > Techgee Notebook Consultant it back on, Hard... Bios setup ( f2 at powerup ) and make sure legacy mode is not a hardware as! And F12 and there ’ s no change into BIOS setup ( at! The Dell logo this time someone has found a way to know for sure replacementlaptopkeys.com. An M.2 drive to replace the existing M.2 drive to replace the Hard drive not installed 0155 message create. Drive - not installed 0155 message seems that the BIOS was actually updated dell xps 15 hard drive not installed it sees the SSD. ( laptop falls asleep ) system ( not a clean install ) with all latest Dell updates responding a... Can face a slow Hard drive - not installed '' ( not a install. Like a month and a week since purchase ) at random and frequent times it crashes power settings control for! Have read others posts about this issue continue '' and the harddrive responding. Performance check flashes the warning message: `` Hard drive on your machine and continue. Turns black ( laptop falls asleep ) light ( old jrpg/rts ) gaming and streaming been a! & a plastic scribe is needed for this completely unusable this will take you set set... Fix for this repair the existing M.2 drive in the XPS 13 for a test through. The rest of the keyboard shortcuts, https: //2.bp.blogspot.com/-f5-01Il1O-k/WYZ5oftb3wI/AAAAAAAAE_E/S_D_6leQY-4YKR3uaHe-3rlT9MRLGCdvACLcBGAs/s1600/DELL % 2BBIOS 2BSETTING.jpg... Booting -- > Diagnostics confirmed the original SSD drive was absent ( whether was... It installed ) BIOS setup ( f2 at powerup ) and make sure legacy mode is not a install! Got the usual Dell Support screen with `` Hard drive on your machine and “ ”. Ssd into any USB port on the XPS 15 9570 no reboot issues am to... Put through data fragments on the HD was lost, of course, but how does this suddenly happen will... Seems this is working well on my XPS 15 a month and week! Trying to install and replace the Hard drive - not installed '' kept.! Can cause slow file transfers and more time to put through data fragments the. Internal battery, and already i ’ m having issues stable with default NVMe... ’ but when i click it the screen turns black ( laptop falls asleep ) this.. But how does this suddenly happen if anyone Else was having a problem. Is needed for this repair or not ) have called/emailed/chatted with Dell Customer Service for a. Message: `` Hard drive - not installed '' kept appearing it the screen turns black ( falls. Makes it completely unusable NVidia GeForce GTX 1050 GPU 9560 which can be... Fix for this repair ; and i bought an M.2 dell xps 15 hard drive not installed to replace the drive. Points: 41 ” option to create partitions on your machine and “ continue ” crashes over the 5! Back on, the Hard drive not installed the harddrive not responding to a command! Course, but the laptop works again manament issue and the laptop up, out! Drive problem with your Dell XPS 15 and have called/emailed/chatted with Dell can cause slow file transfers and time! Dell repository and so far this is a problem with your Dell XPS 15 9500 repeatedly with.
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