It usually takes around 24-48 hours to hear … The next person you speak to may be better able to understand your concern and provide a resolution. All Contact Information. Have pen and paper handy so you can take notes during your call. In case our tips aren't helping solve your problem, we partner with a San Francisco-based expert help company to provide you with tech support 24/7. If calling doesn't work, try getting in touch another way. You are looking up customer care, so you probably already know who they are. Need to provide a new address for our kits. For phone or live chat, please contact us: +1-888-660-0762 Customers complain about being placed on hold for long periods of time or representatives who refused to issue refunds even when the consumer is displeased with what he or she has received. In total, has 1 phone number. Hi Glenn, thanks for your message about your DNA kit. Get connected to the right team at Ancestry. Powered by data from Ancestry, communities follow how and why your family moved from place to place. Meet the Ancestry App. Joining forces with his twin, Jamil, the brothers uncovered fascinating stories about their … A family tree takes you back generations—the world’s largest collection of online family history records makes it possible. Our Team Our Story Our Brands Company Facts Careers. Many customers report that the representatives are compassionate listeners, particularly when DNA testing reveals surprises about a person's genetic ancestry. An customer service representative can resolve a range of issues, including changes to and cancelations of subscriptions, the purchase of products and services, troubleshooting and technical support, basic information on how to use the website and web-based services, researching financial transactions and managing billing issues. Sharing is what powers GetHuman's free customer service contact information and tools. This will allow the customer service representative to help you troubleshoot any issues that you might be having. also goes by or is associated with the names LLC, Ancestry. We've created these shortcuts and apps to try to help customers like you (and ourselves!) I did a ** day free trial and then it would cost $** a month so I canceled it yesterday... My family trees have disappeared.. this name comes up when I sign in ‘Buechler’. Common problems addressed by the customer care unit that answers calls to 800-262-3787 include Cancel Subscription, Missing Test Results, Account Access, Problem With Ancestry DNA, Setup Service and other customer service issues. We've created these shortcuts and apps to try to help customers like you (and ourselves!) I mistakenly ordered two dna kits. You can call Ancestry at +3 531 765 1500 phone number, write an email, fill out a contact form on their website, or write a letter to Ancestry Ireland Unlimited Company, 52-55 Sir John … If you find the information on this site helpful, please share it- sharing is what has powered this consumer resource for over 15 years. See BBB rating, reviews, complaints, request a quote & more. Other Phone Numbers: Australia: 1-800-251-838 New Zealand: 0-800 442 100 Canada: 1-800-958-9073 Sweden: 020-796-080 Other places: 1 801 494 85 Customer service representatives have different levels of training and experience. Learn More. If you think this information is inaccurate or know of other ways to contact please let us know so we can share with other customers. Subject. While 800-262-3787 is's best toll-free number, there are 3 total ways to get in touch with them. Ancestry® helps you understand your genealogy. To find a support article, enter search terms in the search bar and click the green button. The call center that you call into has employees from Utah and is open 24 hours, 7 days according to customers. The next best way to talk to their customer support team, according to other customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Connect with your people in new ways. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-262-3787) which we … Compare's phone number, email address, and help-desk. They employ 1,342 people according to customers in the know. We partner with a US-based company with live tech support experts available 24/7. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. While 800-262-3787 is's best toll-free number, there are 3 total ways to get in touch with them. Initial Ancestry complaints should be directed to their team directly. I cant get into my account ive talked to two people from ancestry so far. Call Anytime: 888-379-2546 Our concierge is unaffiliated and therefore able to compare deals across many companies Was this page helpful? Resources. This phone number is's Best Phone Number because 70,380 customers like you used this contact information over the last 18 months and gave us feedback. With over three million subscribers, it isn't surprising that gets a lot of customer service calls every day. And you can click here if you want to compare all the contact information we've gathered for In The News Blog Press Releases. Neither my husband or myself signed up for but yet I saw a almost $** char... Order *: ***********The recipient has not received the DNA kit yet. Company Hours: Monday – Friday, 9:00 AM to 5:00 PM EST. One advantage to doing this is that you will have a written record of your conversations with, which can be useful if you have to escalate your case. If time is of the essence or you are lost, we partner with a California-based … Phone Number. This information can be helpful when you contact again. has different numbers for site use and account information, AncestryDNA and AncestryHealth. If you can't find your answer online, our Customer Solutions Associates are available by telephone to further assist you. More how-tos for customer support problems. First, review any notes that you took during your call. Besides calling, the next favorite option for customers looking for help is via for Customer Service. For fastest service, please email Limited phone hours: Monday – Friday, 1:00 PM – … I cannot access my ancestry account. Cancel subscription, I have called before but y’all keep charging my account. This is's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a agent. Requests for information about the different services that provides and whether a particular product or service would be useful in the types of genealogy research that a customer wishes to perform. Are you already getting the best deal? Next, call back. From the list of search results, click on an article to open it. In short, the two companies are not related. Ancestry Family tree maker support number provides 24×7 technical support for family tree maker. Monday To Friday: 9:00 am – 11:00 pm EST Saturday To Sunday: 9:00 am – 11:00 pm EST