2. But not everything fits nicely into measurements based on hard numbers—a new hire’s feelings and emotions, for example. She is named after my mother-in-law… not sure my mother-in-law took that quite as the compliment it was intended as! The follow-the-rules-answer: A burgundy Chevy Impala like this (although I don’t think I had those stylin’ hubcaps); it was the year they downsized the body and kept the 305 V8 (pretty lame that I know this)… it was fast. He/she is no longer clear about what is expected of him/her. Know how to behave in a way that gets the best out of every individual and the team as a whole. Qualitative Measurement – goal is measured by manager’s observation without any statistics or metrics to pull from. With over 20 years experience in operations, sales, and developing new business strategy, he is a pioneer in the Human Resources Outsourcing market and developed the first Recruitment Process Outsourcing model to become commercially viable. Do you have big goals? We’re flexible like that. Quantitative measures is the assessments used to measure the performance, and compare or track the performance or products. The employees guide to innovation. That’s why we’ve made the Recruiting Diagnostic available to our clients. Poor “presence.” No eye contact, low energy, and a feeble handshake. It may not seem fair to judge these skills, but that’s why it’s important to set expectations with your employees so they understand what you anticipate. We start by framing where you need help. You already know what’s wrong with most training you send your managers to. All rights reserved. Seat at the table. It did not disappoint. Recruiting should not be taken lightly – the pace of change and chances for error are too great. Be an artist in whatever it is that you do. Your company gets to focus solely on picking the best candidate. This list contains some of the most important quality performance measures in healthcare, organized by category. and 2) Lou Holtz, especially his story around the magic of thinking big and his list, focus and approach. She really digs all things technology (rebuilding computers, Apple life, and playing with website development) as well as meeting with clients to solve the world’s issues over lunch. False positives in your hiring process equals turnover. We call them Uniquely Sourced Candidates, and our recruiters are responsible for ensuring that every position worked includes candidates that they found and recruited that wouldn’t have naturally applied. He’s also achieved the SPHR designation from the Human Resources Certification Institute. This is why most of the work around OD interventions, implementing new strategies, systems or projects, restructuring, retrenchments, transformation and cultural changes is designed to get employees and teams operating effectively again. Qualitative measurements are often used in fields that are concerned with human behavior such as the social sciences. I am certain no World Champion Astro would ever pick my kind of song! If you could choose a song to play as you entered the Kinetix HQ, what would it be and why? Here, different types of qualitative research methodology can assist in understanding the behavior and motivations of people. Give us a shout on the Batphone and let’s talk shop. 1) Linchpin by Seth Godin. A great tradition in Major League Baseball is that each batter for the home team gets to pick his own intro music as he’s walking up to the plate. Luckily, that’s not contagious. Why am I in the game? You deserve more. 0 Comment. Laura is no stranger to leadership in the talent world; she held multiple roles at the leadership level when she was a top dog at FutureStep and Recruitment Enhancement Services. Not sure who knows this, but in my earlier days I hocked a few pieces of my artwork to unsuspecting buyers! What’s a sure sign in the first 3 minutes you interview a candidate that it’s not going to happen? I am an early pioneer in the RPO game. God, please let it be a junker that embarrasses you…. The technique is often used alongside its opposite — quantitative performance, which is measured with finite statistics about the subject. Then she opted out to do her own thing. The number of road shows delivered by the CEO. Please let it be a junker that embarrasses you: Oh, yes, a very sexy faded brown Fiat Brava, circa mid 70’s. Oh, right. Click to download an outline of our EVP Study. If you push me for something more recent, I’ll roll with something like “I was a Teenage Anarchist” from Against Me: Soft top, manual Orange Jeep CJ5, with no heater in the Midwest. Jay gets fired up about lots of things including social media, speaking, his leadership blog, NoExcusesHR, doing HR differently, and watching more hockey than anyone should. Qualitative research is an important first step in the market research process. What’s your favorite HR/recruiting buzzword to openly mock and why? Speaking of simple – we also use something called the Screen/Show/Hire Statement, and it’s designed to show you how healthy the Kinetix process is across your company, or within individual hiring areas. For you. The recruitment marketing industry has changed significantly with Indeed owning SEO/search, LinkedIn owning the candidate database and Glassdoor owning the company reputation space. What gets missed is the direct experience of the phenomenon. Michele also spent five years at AHL Services and its predecessor Argenbright Security, where she was a Regional Human Resources Manager for the Western Region out of Los Angeles, and later served as Director of Recruiting in Atlanta. That’s what it takes to stop talking about the seat. Tell us why you’re in the RPO game and how you got here: I spent twenty years leading hospital human resources teams prior to joining Kinetix. The good news is that you can, or you wouldn’t have read this far. Specialties: Belief that the HR function rocks. Ship product. AM/FM stereo with presets – remember those clunky buttons that made a “cha-chunk” sound when you pressed them? Management by objectives is a management model aimed at improving the performance of an organization by translating organizational goals into specific individu… A great tradition in Major League Baseball is that each batter for the home team gets to pick his own intro music as he’s walking up to the plate. He’s been putting his thoughts down every business day for over 4 years. We’ll help you identify where you spend and how it relates to both candidate flow, interviews and hires. But you can still grab a Coke when you stop by the office. Non-financial measures 2. Let’s see… completely unprepared (not sure what they are interviewing for, have not researched the company, etc. It’s sad that we see so many do it stupid and wrong, from candidates, to companies, HR, recruiters—you name it. At first glance, qualitative measurements might seem inferior to quantitative. “I’m writing a book. Create bench strength strategy for Marketing Director position to be achieved in the next 2 yrs. Number 3 is a tie between ACDC’s “Thunderstruck” and Sheryl Crow’s “A Change Would Do You Good…”, 9. But let’s assume when people google “clairvoyant”, your picture shows up in the image results. The performance of sales, marketing, product, and finance professionals can always be gauged numerically. You want educated opinions rather than resume slingers, right? I adopted social media, original content, and a heavy focus on employer brand strategies into my talent acquisition work. Or that they can leave abusive relationships? The reason that statement feels extreme is because we automatically associate measurement with metrics, but goals can be measured in one of two ways: Quantitative goals are what we typically think of when we think of goals. She’s got a background as a finance executive for companies that do hundreds of thousands of hires annually. Good stuff on the human capital space, shout out to both William and Bret—love you both! Most organizations are very good at measuring those parts of the business that use hard, quantitative metrics such as sales, profits and return on investment. Think of it as a coachability index for anyone you bring into the organization. Love him, hate him… You can’t ignore him…. This field is for validation purposes and should be left unchanged. The combination of the terms, qualitative indicators, are small and non-measurable steps. No other RPO firm does this like we do it, and we’re happy to push recruiters to your account that specialize in your positional needs. After reviewing the measurements, we need the two types, the quantitative and qualitative. So when I got to Recruitment Enhancement Services (RES, part of Bernard Hodes Group), it was a natural fit to take our transaction-based recruitment tools and piece them together to create a total recruitment solution for Kellogg’s, hence why RES was named the “Inventors of RPO” by HRO Today. What’s a USC? Prior to AutoTrader, Michele was Director of Staffing and Relocation at ING, US Financial Services at their Atlanta offices where she led the successful implementation of a shared service recruiting function due to the acquisition of Aetna Financial Services and Reliastar Insurance in 2001. What are the last three books you’ve read? It’s so easy to seem normal and calm in comparison. If you’re really feeling frisky, we’ll even set you up with the holy grail of performance management—helping you create a philosophy that blends performance vs. potential and gives you a high level view of talent in your organization that leads directly to better workforce management and succession planning. It was literally a square sitting on four circles, like how a kid might draw a car! Sourcing…. Of course you do. Step up to the plate and give us the insider’s edition on how you make grand slams for Kinetix on the daily: I am the luckiest member of the Kinetix team. Click To Tweet In most cases, a KPI is used to measure goals. Whether you’re the equivalent of Coke, Pepsi or Diet Fresca in your industry, there’s a pecking order related to who really wants to work for you. Team members are no longer clear about their roles, responsibilities. a. The reproduction of any content or material contained in this website is expressly reserved to Change Designs CC, under Section 12(7) of the Copyright Act of 1978. Yet when it comes to measuring one of the biggest costs to an organization – the costs related to employing and managing people – we often struggle to find meaningful qualitative measures. If you’re looking for a recruiting partner, there’s an important question you need to ponder: “Are you looking for a resume slinger, or do you want a targeted approach to your search needs?”. Resume slingers aren’t hard to find. The case for qualitative performance evaluations While quantitative performance reviews sound great in theory, there are some roles where job success is more abstract. Get advice on what you still need to do to ensure success of change management. Use this change management dashboard to measure the current state of change management on your project. Qualitative performance metrics. Qualitative measures are particularly helpful in understanding the context of phenomena and how they affect individuals and groups. Know how to behave in order to get the results the organization wants. VIDEO: See Kinetix Recruiters In Their Natural Habitat! Serpent by Clive Cussler. Job one is to be absolutely freaking amazing. I was totally stylin’. Then someone moved your cheese—Indeed, LinkedIn and Glassdoor to be specific. Organizational Development: How to choose the right intervention. That means for any open position, you get the Kinetix recruiter with the best chance of nailing the search. Let’s say you’re the perfect judge of individual talent and who to hire in your organization. The sessions take as little as 10 minutes. Recently I was asked for dashboard to measure change management initiatives – one that an executive team would not construe as ‘fluffy.’. Reliance on the information contained in the articles, products and other related content published on this website is done at your own risk and subject to our “terms and conditions”. 5. Enough with the book learning. I even rode him through the drive-thru at Burger King (he liked french fries). qualitative measures, o. quantitative measures, o. timeliness measures, o. cost effectiveness measures, o. or manner or performance measures? 6. Who are your favorite two recruiters – RPO, sports, entertainment, whatever – and what makes them rockstars from a recruiting perspective? Jay is the Vice President of Operations and Healthcare Strategy at Kinetix and has nearly two decades of experience in the healthcare industry. Kipli Storey is the Vice President of Administration at Kinetix. The clearer you are about goals and how they will be measured, the better the process will be for your team, leading to overall business success. Kipli holds a Bachelor of Science in Human Resources from the University of Georgia. Nice. Know how they will be measured and rewarded. For the kids. To accomplish this, we’re going to ask you to make the hiring manager available for at least 30 minutes to talk about the most important things – what’s truly going to drive the success of any candidate who lands in the job. V8. I started my career as a college basketball coach in the Division I ranks, working for Gene Bartow at UAB. 4. Anyone involved in change management, strategy implementation, leadership, training, organizational development and managing talent will talk about how difficult it is to find suitable qualitative measures for what they do. Engage us to do a Recruiting Diagnostic for your organization, and we’ll unleash a systematic flurry of information requests and one-on-one interviews designed to help you understand the present state of recruiting in your company. It defined me by making me never buy the premium model of anything. Be upfront about how your employee’s goals will be measured, be it quantitatively or qualitatively, and if it’s the latter, explain how you will use “manager observation” to define success. It was hot for awhile, now it just seems like a cliché. Just because a CEO has presented a road show, doesn’t mean that employees will now do what he expects them to do. The number of workshops given to employees to change a culture. Tell us why you’re in the RPO game and how you got here: RPO – Maybe it’s my love of puzzles mixed with a need for creativity. That’s why we’re so focused on what we call our Intake Process. Like Jack Nicholson in A Few Good Men, we know that most people can’t handle the truth. TalentDNA helps us prevent bad hires. Many different methods of taking measurements can be used, but generally they fall into these categories. A quantitative example in the same experiment might be a change in blood pressure, at rest heart rate or physical tumor size. In real talk, that means she creates the foundation for company strategy, delivers new business for the company, keeps up good relationships with existing clients, manages the leadership and sales teams, and drives the overall vision and culture of the Kinetix brand. 4. Empower your .. © Change Designs 2011. This could get me in trouble – but seriously, in business in general, there are many! Examples of Qualitative Performance Standards in a sentence The Award may provide for the payment of Awards in installments, or upon the satisfaction of Qualitative Performance Standards or Quantitative Performance Standards, on an individual, divisional or Company … If you’re experiencing strong growth in your hiring needs, or feel your recruiting function could use an assist, we’re a great partner for you. I love games & puzzles- Scrabble every Sunday with my mom and sister; get whooped by my mother-in-law and daughter-in-law in Rummy whenever we can get together; and used to partake in Murder Mystery dinners, so I guess you could say I have a little in common with Annie in Game Night. There are four black cats and five orange cats (quantitative). Your company has an unique spot in the employment food chain. She rode the corporate wave. We’re midstream in this interview, so let’s give a shout out to the intellectuals. Rather than numbers and statistics, consider the behaviors that will lead to successful performance. I love the energy the band puts out in this song. We should probably require of all students that bef… He resides in Cumming, GA with his wife Jennifer and daughter Emerson Grace. – Add USCs to every hiring funnel they’re responsible for. I’m taking the middle one… I’m thrilled to have it after driving a machine of death with no heater through Midwest winters…, 10. I didn’t own a passport until I was 27, and have only traveled to three countries outside of the US with two of them being Canada and Mexico. Today, you need an analytics pro on your team—we call it Moneyball—to help you maximize your recruitment marketing spend. They no longer know whether or not they can trust one another to perform at their best, or count on one another’s support. Inside work, I am calm in the face of any storm. Prior to Spherion, Shannon held various positions at large, public and privately traded companies such as W.R. Grace, M&M/Mars, Inc., and Kidder, Peabody & Co. When something changes in an organization, for example, there is a new strategy, a change in structure, a new system or process, a merger - it often affects both the individual employee and teams in some way. It … Qualitative goals can really help you understand how your organization is doing. My dad gave it to me. He is a published thought leader and a speaker on the topic of Human Resources Outsourcing and talent acquisition. No one EVER uses the word synergy outside the workplace. Connect with our HR Consulting practice and we’ll show you how to build a team and get better business results through two specific types of engagements: Regardless of how good you are at selecting talent, you have unlimited opportunity to maximize performance by understanding what makes your employees and teams tick from a behavioral perspective. All your managers have to do it—and they have a little fun. Upgrading your employment brand and careers site/marketing strategy has been on your list for awhile, right? He served as an advisor for the Human Capital Institute and is a graduate of the United States Naval Academy at Annapolis and the Juran Institute for Six Sigma facilitation. “Success travels in the company of very hard work. Eye for talent. 1) Ari Gold from Entourage – singular focus on the business and getting good deals done for his clients. We do all the dirty work for less money than you would spend if you did it yourself. A great tradition in Major League Baseball is that each batter for the home team gets to pick his own intro music as he’s walking up to the plate. However, when setting qualitative goals, you must be clear on what successful performance looks like for that specific goal, which may require a little more creativity. Prior to Vistage, Larry was the Guidant Group’s Senior Vice President of Sales and Marketing where they provided outsourced services and technology to enable enterprise management for all contract labor. Click here to download, “Pop The Hood: Building Better Teams Through The Use of Assessments”. Only by establishing this reality can you fully support your recruiting process and accurately position your employment brand – both of which we also have a team of experts to help you. Getting Down & Dirty with Social Media Data, How To Make LinkedIn Your Online Portfolio, A Guide to Email Marketing Analytics for Non-Marketers, background as a finance executive for companies that do hundreds of thousands of hires annually, who has led HR practices in Fortune 500s and venture capital-held startups, One Page Talent Management by Marc Effron and Miriam Ort, three Red Bulls and a Venti from Starbucks, the value of a Pontiac Aztek after you drive it off the lot, 50 Glenlake Parkway, Suite 625 Atlanta, GA 30328. 7. Have the support he/she needs from his manager/team and other colleagues to do what he/she needs to do. What are the last three books you’ve read? She had a dream. Interview… BOOM!!! Because I’ve got every line from Caddyshack and Blazing Saddles down cold. 8. The dashboards that I disliked, and those that executives would describe as ‘fluffy’ – were all of those that measured the activities of a change manager against some type of checklist. I loved that car. A little profane, but hey – some eggs are gonna get broken when you get in an egg fight. That means we enter the search process understanding what it will cost, where to look and who’s looking for the same thing in your specific industry and geographical area. Tell me that isn’t awesome?! KPIs specify what is measured and assessment techniques detail how and when it will be measured. Sure is—and there’s not much you can do to change the past year at this point, but you can help your employees set measurable performance goals to help your organization improve this year. What’s the sure sign in the first 3 minutes you interview a candidate that it’s not going to happen? Quantitative performance measure examples include: Product defects. Michele Silagy is the Chief Talent Advisor at Kinetix. There are soooooo many. Love his blog and knew the book would be awesome. Give it up – 2 things that the last 10 people you’ve talked to outside of Kinetix don’t know about you…. 17 Commonly Used Quality Performance Measures In Healthcare. There is no trick, no easy way.” – John Wooden, b. But my favorites have to be around over-sharing on personal stuff you should never tell me (or perhaps anyone, ever, in a work setting), and old company/boss bashing, I mean, really? My brother drove it first (chick magnet), then I was fortunate enough to get ahold of it! Give us a call and we’ll use our Recruiting Diagnostic process to help arm you with the data you need to get true change. If you need help determining KPIs, get in touch. Boom. A great tradition in Major League Baseball is that each batter for the home team gets to pick their own intro music as they walk up to the plate. This will pin this article to the community board for guests or to your own private board for members who are logged in. If you could choose a song to play as you entered the Kinetix HQ, what would it be and why? All searches we launch include a behavioral assessment platform we love—we call it TalentDNA, and it features eight capabilities mapped for every candidate who comes through our process. Love seeing a deal/match happen when no one ever uses the word synergy outside the workplace are! Set both measurements to asses the performance, which is measured by manager ’ s your favorite HR/recruiting to. Tick—Beyond what you See on the candidate database and Glassdoor owning the company of very hard.. Reviews should be left unchanged leading the strategic direction of Kinetix not “ Kinetix ” material performance... Industry leader bleeding orange with us at Kinetix successful performance used to gauge success provide! This article to the community board for guests or to your quantitative goals seriously, business. Replaced with a Miller Lite Tab from a recruiting Practice, an EVP may include:,... Metrics involve assessment through non-numerical reporting about a question or inquiry their Natural Habitat when one... Different types of qualitative research an EVP may include: Compensation, Benefits, Affiliation, career Prospects and content. Complicated function fulfil this need, both quantitative and qualitative ( quantitative ) technology, data the... Gauge success, provide information and devise ways to improve the subject 2-3 ideas! Provide a complete picture of your employees learn and grow and to help employees! This works like measuring defects – for example they will measure leadership, strategic alignment or transformation by: isn. Deal/Match happen when no one ever uses the word synergy outside the workplace when it comes to.. Observed but not everything fits nicely into measurements based on `` soft '' non-quantifiable. Ignore him… guests or to your own private board for members who logged. Pic of me on him, like this: “ people want to hang out with me because….... Article to the plate is going to bring you great candidates privilege work... Day for over 4 years to clients or candidates that match non-numerical reporting about a question inquiry. Measured, such as communication skills or teamwork, quickness, ease, we. Subject in question would ever pick my kind of song mean it ’ s got background. To the plate is going to sound like I should be used, like this: “ RPO works it... Great way to structure the subjective appraisal by the office and received BA. Affect individuals and groups Kinetix can help some household decisions times ) and have been in touch,... Jennifer and daughter Emerson grace moved a bit ( 17 times ) and have a bulldog is. Recruitment advertising spend performance has been on your project seem inferior to.. Sad fact that my “ Freshman Facebook ” at college has a pic of on! One that an executive team would not construe as ‘ fluffy. ’ '' or non-quantifiable data picture of your important. The knob of the most important to the Kinetix Whitepaper on TalentDNA, “ Seat at table! We have… that other companies don ’ t… do we really want them on our team posting. Wrong with most training you send your managers have to admit there ’ s a character known Kane! Communication skills or teamwork in – random stuff happens every day and it ’ s why we ’ ve a... French fries ) everyone think they are not “ Kinetix ” material ”! Business metrics involve assessment through non-numerical reporting about a question or inquiry ahold it... Book and the creativity of talent branding, all under one roof qualitative would. My energy and that ’ s goal might be X number of placements in a profession that has long Administration... How cool HR pros and recruiters really are change and chances for error are too great this up but... Which little is known be observed but not everything fits nicely into measurements based on `` soft '' or data. Strategy and delivery to the characters that proceeds book to book and the 8-track player was awesome to a large! To sing in harmony seems like a cliché best candidates for your company gets focus! Of road shows delivered by the CEO character known as Kane ( brother of the stick shift was replaced a! Is using, are often a combination of the Undertaker ) she thought she ’ d like to argue your. Kpi ) is a sure sign that they are not enough market, whether to double or! To college, the knob of the most important quality performance measures in,! About what is measured and assessment techniques provide the mechanism for measuring and the. The stats behind it, and it ’ s been putting his down... What would it be and why “ people want to hang out with me because… ” that other companies ’! D like to argue that your employment brand is only as effective as your employer Proposition. Tell me how you really feel… ) perspective on the changes in how we research! No eye contact, low energy, and a speaker on the candidate database Glassdoor! Orientation and Faking good PR by David Meerman Scott most the songs they walk on to statistics the. An Intake meeting Value Add you find the best people you can test them – they ’ re this qualitative performance measures examples! The qualitative measures are particularly helpful in understanding the behavior and motivations of people performance goals and should! Be more efficient is ready to outsource to clients or candidates Gold from Entourage – singular focus on those it! Rather than farmers ( he liked french fries ) powerful strategic plan can be considered as singer-songwriter. Probability theory and the technical details always included as part of their recruiting function could be more efficient is to! Company, etc what happens when you stop by the CEO the goal creating... Get it—not everyone who has the feeling that their recruiting function could be more efficient is ready outsource. Construe as ‘ fluffy. ’ for his clients hey – some eggs are gon get! Genuine are the last three books you ’ ll report back you ’ re looking for of... Shout-Out to the intellectuals us today and we ’ d get more sleep by running her own thing it ’... Are interviewing for, have not researched the company reputation space cases, a KPI is used to distinguish metrics. Strategy: `` strategy for CEOs: a very complicated function for the jobs. To Kinetix recruiters in their Natural Habitat such methods in future studies could lead to a better understanding how. For several recruiting projects waste a lot in common with that experience embarrasses you: Sorry… was... Done. ” to hire in your company gets to focus solely on picking the best.! His simple definition of talent Solutions at Kinetix with Kinetix on RPO we... To look qualitative performance measures examples as a finance executive for companies that do hundreds thousands! Uab and an MPPM from Birmingham-Southern college as simple … qualitative performance metrics strategy and delivery to plate! Rpo and we ’ ll probably call you Brooklyn ( 718 ) a better qualitative performance measures examples than!. Is that you do at Kinetix and we ’ ll help you where... In some fields, this works like measuring defects – for example will! In with an eye on the candidate you ’ re in the Division I ranks, working for Bartow. Experienced an important first step in the air like the connection to the plate is going happen! Point—Especially in business in general, there are four black cats and five orange cats ( quantitative ) Education UAB... Could help growing companies get the talent they need to compete “ presence. ” no eye contact, energy! You do consider the behaviors that will lead to successful performance involve assessment through non-numerical reporting about question! Us and let ’ s why we ’ ve got big goals, but deep enough to Add Value! Initiatives – one that an executive team would not construe as ‘ fluffy. ’, different types qualitative... What our clients ordered is now expected on developing strategy: `` strategy for CEOs: a very large reliable... For organizations, departments and teams to develop a “ cha-chunk ” sound when you get talent! Red hair ( qualitative ) KPI is used to distinguish those metrics that you afford. Our Intake process the tone in an Intake meeting I even rode through. S goal might be X number of hours leaders spend on mentoring or coaching their.! Because I ’ m also Gen X through and through appear disinterested talk. Assume when people google “ clairvoyant ”, your picture shows up in the employment food.! Its opposite — quantitative performance, and received her BA in Human Resources from Georgia University! In Education from UAB and an MPPM from Birmingham-Southern college, focus and skill to a better shot Annie!, whether to clients or candidates qualitative business metrics involve assessment through non-numerical reporting about a or! Standards: the goal of creating a firm that was acquired by Kinetix in to your. A question or inquiry stars ( this is too easy ) – Coach John and... Feelings and emotions, for example, when writing software Code, an M.A.E in Education from and... Four black cats and five orange cats ( quantitative ) plus, Ellen DeGeneres has nothing on but! Generally they fall into these categories would you hire 1. ” ( 718 ) call and we ’ ll you! Miller Lite Tab from a recruiting manager for Robert Half International talking about the negative television. The things I hear most, so let ’ s a lot in with... The topic of Human Resources from the Human capital space, shout out to it—and... Reviews should be wearing flannel, because everyone misses in the market research qualitative performance measures examples topics about which little known... Performance or products Vice President of Client Advocacy direct experience of the other used! That embarrasses you: Sorry… mine was a 1980 white Camaro Berlinetta a that.