Please be advised that claims related to COVID-19 will not be payable if the policy was purchased or the trip was booked/paid on an RBC Credit Card, on or after March 13, 2020 at 5:30PM (EST). We want to continue to facilitate learning opportunities and offer resources for young people – even if that means doing so in a virtual setting! You’ll be notified by email as soon as a new document is available. You will not be covered under emergency medical insurance if you travel to a destination in which the Government of Canada has advised Canadians to “Avoid all Travel” or “Avoid all non-essential Travel” to that destination and contract COVID-19/Coronavirus. RBC and Royal Bank are registered trademarks of Royal Bank of Canada. Employees are encouraged to apply for this benefit when not in receipt of STD benefits, for example, during their STD elimination period. Should you want a printed record between monthly statements, we continue to offer mini statements from our ATMs. The circumstances surrounding COVID-19 are causing delays in the processing of paper documents. Eligible clients will receive this credit following the end of the deferral period, if their loan is in good standing and has not been repaid in full by the time the credit is applied. If you have already scheduled deferrals with us for a date in the future, the deferral will proceed as instructed. Have questions? For those insurance policies with Trip Cancellation Trip Interruption coverage, COVID-19 Pandemic will continue to be considered a known occurrence and as such is excluded from coverage. Step 4: If you get sick with COVID-19 or test positive for COVID-19(even if you have no symptoms) while in Rwanda, you will be taken care of as indicated in the national covid-19 management guidelines until you have fully recovered, at your own cost. RBC clients with other travel insurance should contact their travel insurance providers directly. If you travel to a location that is under a Level 4 (Avoid all travel) advisory, medical emergency will not be covered. The following RBC Credit Cards include Trip Cancellation and Trip Interruption Insurance as part of their embedded insurance package: Please refer to RBC Insurance at rbcinsurance.com/covid-19 for further information on eligibility and claims process. As COVID-19 cases continue to rise and risk is heightened, we strongly recommend that you visit the Government of Canada’s Global Travel Advisory website before booking your trip and only travel when necessary. You can also choose to go paperless by “turning off” your paper and access all of your electronic statements. Program Details: Note that skipping a payment is a deferral, not a waiver of that payment. Many countries remain in some form of a lockdown and social distancing efforts have become second nature. COVID-19 pandemic is considered a known occurrence under the Trip Cancellation Trip Interruption coverage and is excluded from coverage. If you have Trip Cancellation Trip Interruption coverage, COVID-19 continues to be a known occurrence and will not be covered should you need to cancel or cut your trip short due to COVID-19. Please review your Insurance Certificate that was provided when you purchased your travel insurance and refer to RBC at rbcinsurance.com/covid-19 for further information on eligibility and claims process. This is a rapidly evolving situation and the risk assessment is likely to change frequently. This means your mortgage balance will increase if no other changes are made to your payment schedule or regular mortgage payment amount over the life of your mortgage. Some travel insurers are starting to sell international travel insurance to Australians, such as Cover-More and Fast Cover. Relying solely on donations, corporate gifts, and government support – streams of revenue which have all been largely disrupted by the stresses of COVID-19 – these organizations are not only facing uncertainty, but could be confronting irreversible damage to non-profit sector. Effective, March 13th, 2020, Global Affairs Canada has issued a travel advisory stating that Canadians should “Avoid all non-essential travel” applicable to all countries outside of Canada in order to limit the spread of COVID-19/Coronavirus. Learn more and download it today. While the Government of Canada continues to offer financial and economic support, we’ve also been reaching out to offer our help - to ask how clients are doing, answer any questions they may have about their personal finances and to see if we can help, as they manage through the weeks and months ahead. What if I previously called-in and received an auto premium rate reduction? To find the next closest location, simply visit maps.rbcroyalbank.com. Yes, COVID-19 is an insurable illness that you would have coverage for under the Royal RecoverAssist – Enhanced Coverage. If you booked travel with RBC Rewards, please refer to RBC Rewards to understand your options. Some restrictions apply. Need support? All of the students worked for RBC from home. RBC welcomed nearly 1,400 summer students this year, to provide a meaningful work experience. This is effective as of the travel advisory issued March 13, 2020 at 5:30pm (EST). RBC Insurance Company of Canada P.O. We’re supporting pre and post-travel testing initiatives so that guests can get back to safe and practical travel. If your next trip is within 72 hours, please contact our Travel Rewards Call Centre 1-877-636-2870 1-877-636-2870 . All RBC credit cards offer purchase security and extended warranty insurance and you can now submit your claim online to avoid the long wait times on the phone. RBC is committed to supporting COVID-19 community response efforts in Canada, the U.S. and globally. If your travel coverage is provided under your RBC Travel Insurance Policy, follow these steps to submit a claim: Sign in to Online Insurance Opens in new window link. Submit your claim online here. We remain committed to keeping you informed about actions we’re taking, to support you during this time. Visit the RBC Rewards COVID-19 Travel Advisory page to learn more about RBC Rewards points, changes, cancellation policies and travel insurance regarding any upcoming travel. If you have travel insurance on your RBC credit card or have purchased RBC travel insurance please visit www.rbcinsurance.com/covid-19 to submit your trip cancellation or interruption claim online at your earliest convenience. RBC is providing support to a team of researchers at Sinai Health and the University of Toronto with funds to back the early stages of developing a blood test that can identify who is immune to COVID-19 on a mass scale. I have to cancel my trip, or cut my trip short due to COVID-19, will my Group Benefit coverage cover my loss? If the employee is still within the layoff period of 90 days for disability or 180 days for all other benefits, coverage will be extended for the period provided in the new regulation provided the employer continues to remit premium for them. By consumer affairs reporter Liz Hobday and the Specialist Reporting Team's Brooke Wylie COVID testing. Trip Cancellation / Trip Interruption: Try our calculator to find out what it could cost. On January 21, 2020, the Coronavirus disease 2019 (COVID-19) became a named event, which affects the travel insurance coverage available for new policies purchased. This means we will not cover any medical claim related to COVID-19/Coronavirus if you travel anywhere outside of Canada effective March 13, 2020 at 5:30pm (EST). See the travel insurance section below for more details. I am planning a trip. statutory leave for the COVID-19 period (from March 1, 2020 until 6 weeks after the declared emergency ends, now forecasted for July 3, 2021). View Legal DisclaimersHide Legal Disclaimers. What is the Infectious Disease Emergency Leave? TIP: The Canada Recovery Sickness Benefit (CRSB) provides up to two weeks of financial support for employees who are unable to work because they are sick or need to self-isolate due to COVID-19, or who have an underlying health condition that puts them at risk of getting COVID-19. Please review the update from our partner, RBC Insurance below. Sabri Ben-Achour Mar 3, 2020. RBC has no affiliation with the app and assumes no liability for its use by any person. COVID-19 travel insurance coverage is now included in your trip, so you’ll be taken care of as you travel. Together with our partners, we’re working closely to identify opportunities to pivot and adapt their programming to ensure that young people will be able to access it. To set your temporary ATM withdrawal or in store purchase limits, slide the selector right or left to increase or decrease your limit. Get a quote COVID-19: What travel insurance will and won’t cover . In accordance with the latest travel advisories, unless necessary, we do not recommend that clients book new travel at this time. Please see your policy for details.). If you are receiving your payment by direct deposit into your account, there will be no impact to your payment. Revisions to program impact reporting requirements given community-focused programming will be significantly impacted in the months to come. Am I covered for medical emergency? COVID-19 has brought the global aviation and travel industry to a standstill. Our Advisors remain available to you by phone and can be contacted by calling your local insurance store location.Â. RBC Future Launch is a critical focus for us. We have a number of options available to help you bank safely and conveniently. Don’t forget about your Work-Life Employee Assistance program (EAP). Protect yourself against travel and emergency medical situations with one of several travel insurance packages from RBC Insurance. Demi Lovato, Royal Bank of Canada, Virgin Unite, and Draper Richards Kaplan Launch Coronavirus Mental Health Fund. Need help with Online Banking or the RBC Mobile app? Canadians yearning to travel abroad — despite the COVID-19 pandemic — can now get medical insurance to cover costs if they get sick with the coronavirus while travelling. COVID-19 Update: Travel Insurance under RBC Insurance Group Benefits Plans. I am now in a country where a Level 4 advisory was just issued. We’ll do our best to help you to feel more at ease. Visit the Government of Canada website for Guidance on Essential Services and Functions in Canada During the COVID-19 Pandemic. If you depart on or after January 1, 2021 while there was a Level 3* (Avoid Non-Essential travel) or lower advisory in place, you will be covered for COVID-19 related claims under your group emergency medical insurance. Thank-you for your patience and understanding. If you currently have an accelerated payment (weekly/bi-weekly) on your mortgage, you can use our self-serve tools to move back to a regularly monthly payment. If you have to cancel or interrupt your trip due to COVID-19, your Trip Cancellation Trip Interruption coverage will not cover the claim. Please visit RBC.com as updates continue to get shared and updated through this central location. Job loss is not a coverage available under HomeProtector Insurance and LoanProtector Insurance. Travelers who purchased their plane tickets or other tourist services from a travel agent with a Quebec permit could benefit from the protection of the Compensation Fund for Customers of Travel Agents (FICAV). Note, when you submit a stop payment request, it only stops the next payment to a payee, and a request must be submitted for each individual payment you wish to stop (for example, if you have a series of payments set up). When you pay for the entire cost of the rental vehicle using your RBC ® credit card and/or RBC Rewards ® points, this Insurance covers you and/or a rental agency for loss/damages to eligible rental vehicles up to the actual cash value of the damaged or stolen rental vehicle. In the event of a branch closure, a notice will be posted on the branch door. In Online Banking, you can temporarily change your daily ATM cash withdrawal limit as well as your daily in store purchase limit. Please visit www.rbc.com/stoppayment for step-by-step instructions on how to stop a payment in RBC Online Banking. COVID-19 - How RBC Insurance is helping clients Read More How RBC Insurance is helping clients A client of the RBC companies or a spouse or child of a client; A Canadian resident (applicable for Emergency Medical Insurance Coverage) Note: when you purchase travel insurance from us, you are enrolling in coverage under a group insurance master policy issued by RBC Insurance Company of Canada to RBC Royal Bank. We are actively working with our community partners, subject matter experts, and the public and private sectors to understand and determine where the greatest community needs are and how to continue delivering the right support where and when it is needed most. There have been reports of COVID-19 related phishing scams cropping up. Please contact: https://www.opc.gouv.qc.ca/en/contact/consumer/ opens new window. When you defer a payment, the interest portion of all deferred payments is added to your outstanding balance at the time of deferral and interest is charged on that amount at your mortgage interest rate. If you have further questions, please contact your Group Service Representative at 1-855-264-2174. Many clients are still facing financial challenges due to the economic impacts of COVID-19. If travelers test results are positive for COVID-19 (even if asymptomatic) while in Rwanda, they will be treated as indicated in the National Covid-19 Management Guidelines until they have fully recovered, at their own cost. What support is RBC Insurance providing for group benefits clients facing financial hardship? From the Policy Summary screen, find your travel policy/certificate. Please call us at 1-888-556-2685 to review your coverage options or if your driving usage changes. This means that if you have no disabling symptoms and cannot work from home, benefits will not be paid. There is no change or exception in your ability to apply for coverage or file an eligible claim. If you are not an RBC client, the phone number can be found on the back of your credit card. RBC clients with other travel insurance should contact their travel insurance providers directly. However, it won't cover COVID-19-related claims, and you're required to have the government exemption to travel overseas. You can also type your new limit to the nearest multiple of 10 in the box on the right, RBC Avion Visa Infinite Privilege for Private Banking, WestJet RBC World Elite Mastercard (Trip Interruption Insurance only). If you departed prior to January 1, 2021, you would only be covered under medical emergency for COVID-19 related claims if you were traveling for work that is deemed essential. Box 97, Station A Mississauga, Ontario L5A 2Y9; If your trip is interrupted because you, an immediate family member or travel companion are sick or injured, you must have a Medical Certificate (Definition opens in new window) fully completed by the treating physician at your travel destination. New! Our Advisors and banking solutions are available to you across a  variety of channels. As we all continue to deal with the unprecedented impacts of COVID-19, we’re hearing from a number of clients who need help to stop payments. Trip Cancellation/Trip Interruption Update. Get more tips on how to protect yourself from COVID-19 scams and how to protect yourself online. Select an account to view your statement. Please contact Assured Assistance immediately at: NEW – Use this online form for Credit Card and Travel Insurance Claims to submit a claim for baggage loss, theft, damage, or delay. About RBC Insurance RBC Insurance ® offers a wide range of life, health, home, auto, travel, wealth, annuities and reinsurance advice and solutions, as well as creditor and business insurance services to individual, business and group clients. We will process a one-time credit following the end of RBC’s deferral program. We ask that you first contact your travel supplier (airline, tour operator or travel agent). We are committed to ensuring that your insurance needs are met. There are also COVID-19-related additional resources: Looking for additional support for mental health? The Plan Administrator does not need to notify RBC Insurance of any plan members who are laid off for these short term durations. On May 1, 2020, we replaced Travel HealthProtector insurance with a new travel insurance product lineup. Do you need to submit an insurance claim for trip cancellation, trip interruption, medical, baggage, purchase security or extended warranty? Our group contracts stipulate that during any periods of temporary layoff, coverage can be extended for a period of up to 90 days for short term and long term disability, and up to 180 days for all other benefits, provided premiums continue to be paid. If you choose to stop a payment, please also remember that you must first ensure that the cheque or debit to be stopped has not already been paid or processed through your bank account, and that you must also ensure the payee is notified of the stop payment. If you had previously elected to pay a higher payment in order to pay your mortgage down more quickly, you can reduce your payment using our self-serve tools to reduce it to the original amount. Claims will not be adjudicated until the departure date due to this requirement. We believe RBC’s broad Canadian client base serves as a proxy for national consumption. Refer to Global Affairs website for more information: https://travel.gc.ca/ opens new window. Things to consider if you need to visit a branch in person: Get more information and advice about specific RBC products and solutions. Note: The dispute process may take a few weeks. If you’ve tested positive and are diagnosed with COVID-19 and cannot work (even from home), whether or not you are displaying symptoms, benefits will be paid once the elimination period is satisfied. There is no fee to defer a payment. The health and well-being of our clients and our employees is of the utmost importance to us at RBC. If you had scheduled any deferrals during the relief period, RBC will provide a credit to assist with offsetting the interest charged on deferred interest payments during the deferral period. Many rely on summer jobs to help pay for their schooling. If you need to talk to someone about your insurance coverage, have an insurance review or simply better understand what your options are, you can find an Insurance Advisor here opens new window or call the number on our website. RBC clients 1 can now enjoy: More choice, including robust travel insurance packages and travel medical plans; Trip cancellation and interruption insurance as part of a package or stand-alone plan Effective, March 13th, 2020, Global Affairs Canada has issued a travel advisory stating that Canadians should "Avoid all non-essential travel" applicable to all countries outside of Canada in order to limit the spread of COVID-19/Coronavirus. Learn more and download it today. Legal | Accessibility | Privacy & Security | Contact Us, supporting COVID-19 community response efforts, The World Health Organization’s COVID-19 Solidarity Response Fund, The RBC Future Launch ‘Future Ready’ Summit, how to protect yourself from COVID-19 scams, View account balances, transaction history, and your RBC credit card account information, On the home screen of Online Banking, choose “Statements/Documents”, Choose “Manage Document” to turn off Paper, Choose “View eDocuments” to see all your existing statements. You can submit a claim for Purchase Security and Warranty Insurance under your RBC Credit Card coverage using this online form for Credit Card and Travel Insurance Claims. Note: when you purchase travel insurance from us, you are enrolling in coverage under a group insurance master policy issued by RBC Insurance Company of Canada to RBC Royal Bank. RBC has committed an initial $2-million in support of COVID-19 community response efforts. Thank you for choosing RBC Insurance. To […]The post Will My Travel Insurance Cover COVID-19? Note: All insurance providers, including RBC Insurance, are experiencing high-call volumes and therefore you may experience longer wait times due to this global situation. We remain committed to ensuring that your insurance needs are met. Notice: Together, let’s limit the spread of COVID-19 and prevent future outbreaks. Note: Deferring payments may significantly increase your interest costs over the life of your mortgage, so it's important to carefully evaluate your financial situation and priorities before exercising this option. In the province of Quebec, an employer must also consider the expectations of the RAMQ with respect to private insurance plans, and how this could impact their decision to maintain benefits during a temporary layoff. To start a claim under the terms of your RBC Travel Insurance Coverage follow these steps: Please make sure to have all your supporting documents available when you open a claim online. We can appreciate that these continue to be uncertain times and employers are facing many challenges as a result of COVID-19. If you are not enrolled in RBC Online Banking or unable to book an appointment using our online booking tool. However, pulling the plug could be costly, depending on what type of travel insurance you have. As always, the RBC Mobile app and RBC Online Banking are safe, easy and available 24/7. Select the “Skip a Payment” link at the bottom of the page and follow the instructions to defer a payment. (Elimination Period is the period of time between when you first become sick and when you start receiving benefits. You can reach us at 1 888 Royal 94 (1-888-769-2594). For more information on this benefit go to the Canada's Economic Response Plan opens new window website. While things continue to move fast and change quickly, below is some important information. Clients can: Online banking and mobile clients can view some statements electronically. We encourage passengers to have international travel insurance. Our collective commitment to helping young people prepare for the future of work remains unwavering, and in an effort to better meet the immediate needs of young people during the uncertain weeks and months ahead, RBC Future Launch has created a new webpage dedicated to virtual programming – RBC Future Launch at Home. We’re taking added precautions to keep our clients and employees safe during the COVID-19 outbreak. Any medical emergency claims not related to COVID-19 continue to be covered. COVID-19/Coronavirus Travel Insurance Claims Process. For more information on how to sign up for online banking or to download the RBC Mobile app click here. RBC is helping support Crisis Text Line (United States), Kids Help Phone (Canada), Shout (UK) and Spunout.ie (Ireland) to provide mental well-being supports to young people. Credits will be issued as a payment applied directly to the mortgage or loan account. The RBC Future Launch ‘Future Ready’ Summit provides a unique experience to help youth navigate their futures in the wake of uncertainty. Our priority is the safety and Well-being of our employees and our clients. During these uncertain times, RBC recognizes that charities and non-profit organizations are particularly vulnerable. Your payment amount won't change during the term of your mortgage. While you continue to practice physical distancing including minimizing trips to the branch, we encourage you to view your balance, transactions and statements within RBC Online Banking or mobile channels. We ask that you check the branch locator for the most current information prior to your visit. While our stores are closed, our advisors and insurance solutions remain available to you across a variety of channels. Book an appointment to speak with one of our Advisors today, by phone, video chat or in-person at the branch. To date, RBC businesses have committed $9 million in support of COVID-19 community response efforts: RBC has donated funds to respond to community needs in Canada, the U.S. and globally to charitable partners including Food Banks Canada and Feeding America. Our goal is to make affordable travel insurance coverage available to as many Canadians as possible. If your calculated credit for a mortgage or homeline plan was less than $20, the credit was rounded up to $20 and if your calculated credit for a personal loan was less than $5, the credit was rounded up to $5. Learn how Contactless Payments work. If you cannot activate a deferral through online banking using our self-serve tool, please book an appointment online to speak with an advisor to set up the skipped payment. RBC will not know if an app user has downloaded or used it, nor are we able to collect, view, or retain any personal information of an app user, including their health information. No interruptions to their committed funding – or to any commitments made within the last year. Please refer to your certificate of insurance for details about specific coverages, coverage eligibilities, limitations and exclusions. For open locations and branch hours, please use the Branch Locator. If your credit card account is protected with BalanceProtector insurance, you may be eligible to submit a claim in the event of a job loss due to a layoff or dismissal without cause. In general, any Canadian resident can purchase some form of coverage with us. If your need is not urgent, please email us. Coronavirus COVID-19 is being called a pandemic by insurers, making travel insurance policies void. RBC has donated funds to The World Health Organization’s COVID-19 Solidarity Response Fund. We are working as quickly as possible; however, travel insurance claims currently may take upwards of 15 weeks or more to process. In an effort to avoid further delay, we ask that you use online services whenever you can. During any crisis, it’s common to experience additional stress and anxiety. To help with the increasing demand for easily accessible, digital and affordable mental health solutions, we’ve introduced CarePlus. This gives you access to therapist-assisted cognitive behavioural therapy and extended digitally-driven counselling.  Â. appeared first on SingSaver Blog - We Compare, You Save. Global travel, unless deemed essential, is discouraged. Click on “Open a Claim” to get started Visit www.rbcinsurance.com/covid-19 for more information. To save you time, we’ve made it easier to submit your travel insurance claims online. For information regarding Emergency Medical Insurance, Flight Delay Insurance and any other insurance coverages, please refer to your credit card’s Insurance Certificate. Our Group Benefits medical emergency coverage has changed effective January 1, 2021. There are a number of actions clients can consider to ease cash flow challenges. To initiate the direct deposit process or by email at rbcigroupannuity@rbc.com. If you are receiving your payment by cheque, we will be reaching out to you to switch to direct deposit. If you earn WestJet dollars, Avios or Asia Miles, you can redeem directly with the airline loyalty program connected to your card. We are working with each client to offer personalized advice and solutions, while reviewing each travel claim. Together, let’s limit the spread of COVID-19 and prevent future outbreaks. 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